At Institute For Health, customer satisfaction is our top priority. We want you to feel confident in your purchases and ensure you have a smooth experience when shopping with us. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy as outlined below.

Eligibility for Returns & Refunds

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging with all labels and seals intact.
  • Proof of purchase (such as an order confirmation email or receipt) is required.
  • Certain items, such as perishable goods, personalized products, and downloadable digital content, may not be eligible for returns.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used health supplements, skincare, and food-related products (for hygiene and safety reasons).
  • Gift cards and promotional items.
  • Digital downloads and online wellness programs.
  • Products marked as final sale.

How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us – Email our support team at info@instituteforhealth.com with your order details and reason for the return.
  2. Approval Process – Once approved, we will provide a return authorization number and shipping instructions.
  3. Ship the Product – Send the product back to us in its original condition, securely packaged to prevent damage during transit.
  4. Inspection & Refund Processing – Upon receiving the return, we will inspect the item. 

Refund Processing Time

  • Refunds are typically processed within 5 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used during checkout.
  • Depending on your bank or payment provider, the funds may take additional time to reflect in your account.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us at info@instituteforhealth.com within 3 days of receiving the item.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as processing times can vary.
  4. If you’ve done all of the above and still haven’t received your refund, please reach out to us at info@instituteforhealth.com

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 4 days of delivery. We will arrange for a replacement or full refund, including return shipping costs if applicable.

Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once an order has been shipped, cancellation is no longer possible, but you may still request a return after receiving it.

Shipping Costs for Returns

  • If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at info@instituteforhealth.com. We are happy to assist you!